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Powerful Voice API Features at Your Fingertips
Design intuitive and flexible voice applications with a range of built-in features, from call management to advanced AI capabilities, to build smarter and more efficient communication experiences.
Seamless Call Routing
Effortlessly route calls to the right person or team based on a variety of criteria like customer preferences, call volume, or urgency. Create flexible workflows that optimize how each call is handled, improving response time, reducing customer wait time, and enhancing the overall user experience. This feature makes sure that every call is answered by the most appropriate agent or department at the right moment, boosting customer satisfaction and operational efficiency.
Live Call Recording
Record calls in high-quality audio for compliance, training, or analysis. Every conversation can be saved and securely stored, making it easy for your team to review important calls, monitor agent performance, and ensure that all company standards are met. The call recordings can also be retrieved on-demand for quick access during audits or dispute resolution. With customizable settings, you can decide what gets recorded and when, offering flexibility to your organization.
Voice Transcription
Convert spoken words into written text instantly with exceptional accuracy. Real-time transcription ensures that all conversations, whether customer support calls or sales interactions, are accurately captured and easily searchable. With advanced machine learning, the transcription can handle different accents, dialects, and technical jargon. This feature not only aids in compliance and legal documentation but also offers opportunities for data analysis and improved customer insights, as you can quickly spot recurring issues or feedback.
Advanced AI Integration
Leverage advanced artificial intelligence and machine learning models to enhance your call experience. Integrate features like sentiment analysis to gauge customer satisfaction, predictive analytics to identify and address potential issues before they arise, and automated responses for quick resolutions. Real-time AI features can help guide agents with recommended actions, suggest upselling opportunities, or trigger personalized responses based on the customer’s tone and behavior, delivering a smarter, more efficient service.
Multilingual Support
Expand your reach by supporting multiple languages and regional accents, ensuring your voice applications can effectively communicate with diverse global audiences. This feature enables seamless interactions with customers, regardless of language barriers, by supporting over 29 languages with automatic language detection. Whether your team is providing customer service, conducting sales calls, or offering technical support, multilingual support ensures that your communications are clear and professional, increasing customer engagement and satisfaction across different regions.
Dynamic Call Flows
Design and manage highly customizable and dynamic call flows without complex coding. Build advanced interactive voice response (IVR) systems, auto-attendants, or multi-tiered call trees that change based on real-time conditions like time of day, customer data, or input from the caller. You can easily adjust call flows to meet evolving business needs, optimize customer experience, and ensure that every call reaches the right person or service at the right time. This level of flexibility makes it easier to handle high call volumes and improve operational efficiency.